FAQ - Frequently Asked Questions
Questions
-
What are the system requirements for this course?
-
Do I need to enable coockies?
-
Can I stop the course and come back at any time?
-
How can I enter in the draw?
-
Can I enter in multiple draws?
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Will my personal information be saved anywhere?
-
How do I enrol or un-enrol?
-
How do I launch a course?
-
Where can I find the pledge?
-
Why would I sign-up for follow-up e-mails?
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Where can I sign-up for follow-up e-mails?
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Where can I view my clip completion status?
-
Why is my clip completion status wrong?
What are the system requirements for this course?
Minimum
Pentium III 450 MHz or above (Windows) / G3 500MHz or above (Macintosh)
250 MB RAM (higher recommended)
Windows 2000/XP (Windows) / OS X ver 10.3 +(Macintosh)
Preferred monitor resolution: 1024 x 768
Colour depth: True Color (16 bit) (Windows) / thousands of colours (16 bit) (Macintosh)
Speakers or a headset
Flash Player 9 or above
Recommended
Pentium 4 1.5 GHz or above (Windows) / G5 2GHz or above (Macintosh)
1 GB RAM (or higher)
Windows XP/Vista/Windows 7 (Windows) / OS X ver 10.3 + (Macintosh)
Preferred monitor resolution: 1024 x 768 (or higher)
Colour depth: True Color (16 bit) (Windows)/ thousands of colours (16 bit) (Macintosh)
Speakers or a headset
Flash Player 10.1 or above
Supported Internet Browsers
Windows
Macintosh
Internet Explorer 7 or higher
Firefox 1.0 or higher
Safari 1.3 or higher
Firefox 1.0 or higher
This course uses multimedia content. This requires:
-
Flash player version 9 or later.
Check which version Flash player you have: here
Download the latest version Flash player, free of charge: here
-
Adobe Reader version 7 or later.
Download the latest version Adobe Reader, free of charge: here/
Do I need to enable cookies?
Yes, you need to enable cookies.
Cookies are temporary Internet files that are stored by your web browser to identify you to this web site. We use cookies to store your log-in information and let your browser know that you have been here before. If you have all cookies blocked you will need to allow them for this site. If you are not sure how to enable cookies, please check the following links for additional information:
Can I stop the course and come back at any time?
Yes you can. Because we use cookies and log-in information, you can stop the course and come back at any time. The course will even start where you left off last time!
How can I enter in the draw?
You can enter the draw, once you have completed the course, in the Course Details page. There are two ways to get there:
-
Click the Course Details link on the homepage (under the launch button)
-
While in the course, click the I'm Finished button.
When you are on the Course Details page, click on the 'Click here to enter the prize draw' link.
A message will appear on the top of the screen when you have been entered in the draw.
Can I enter in multiple draws?
No, the system prohibits you from entering in multiple draws.
Will my personal information be saved anywhere?
The information collected when you log-in will only be used to provide a personalized user experience and to enter you in the incentive draw when you complete the tool. The information will not be shared with anyone outside of your organization and you will not receive additional emails unless you specifically request them later.
The personalized user experience consists of progress tracking (clip completion status) and of the system returning you to where you were last in the course.
How do I enrol or un-enrol?
You can enrol or un-enrol in a course by clicking the Manage Enrollments link. Select the courses in which you want to enrol and deselect any courses to which you want to un-enrol. Click the Submit button to save the changes and return to the homepage.
How do I launch a course?
To launch a course, you first have to enrol in a course. Once you are enrolled you can click the Launch button to launch the course.
Where can I find the pledge?
The pledge can be accessed via the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page and take the pledge.
Why would I sign-up for follow-up e-mails?
Follow-up e-mails will be sent to you on a quarterly basis. These e-mails will remind you of certain actions you can take to continue to save energy, after you have finished the course. You do not have to sign-up for these e-mails; sign-up if you want to be reminded of small actions you can take to reduce your energy use.
Your contact information will not be shared with third parties and you can unsubscribe at any moment.
Where can I sign-up for follow-up e-mails?
You can sign-up for follow-up e-mails by going to the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page and sign-up for the follow-up e-mails.
Where can I view my clip completion status?
You can view your clip completion status in the course itself, by checking the progress icons.
Progress Icons
Blue diamonds
Not visited yet
Yellow circles
Visited, but not completed
Green checkmarks
Completed
You can get a detailed overview of your completion status on the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page.
Why is my clip completion status wrong?
There are several reasons why your clip status can be wrong:
-
The status is updated when you navigate away from a clip/section, so won't be visible straight away.
-
You only get a Completed status by watching a clip all the way to the end. You have to wait until you see the Next button flash red before a clip is considered complete.
Questions
- What are the system requirements for this course?
- Do I need to enable coockies?
- Can I stop the course and come back at any time?
- How can I enter in the draw?
- Can I enter in multiple draws?
- Will my personal information be saved anywhere?
- How do I enrol or un-enrol?
- How do I launch a course?
- Where can I find the pledge?
- Why would I sign-up for follow-up e-mails?
- Where can I sign-up for follow-up e-mails?
- Where can I view my clip completion status?
- Why is my clip completion status wrong?
What are the system requirements for this course?
Minimum
Pentium III 450 MHz or above (Windows) / G3 500MHz or above (Macintosh)
250 MB RAM (higher recommended)
Windows 2000/XP (Windows) / OS X ver 10.3 +(Macintosh)
Preferred monitor resolution: 1024 x 768
Colour depth: True Color (16 bit) (Windows) / thousands of colours (16 bit) (Macintosh)
Speakers or a headset
Flash Player 9 or above
Recommended
Pentium 4 1.5 GHz or above (Windows) / G5 2GHz or above (Macintosh)
1 GB RAM (or higher)
Windows XP/Vista/Windows 7 (Windows) / OS X ver 10.3 + (Macintosh)
Preferred monitor resolution: 1024 x 768 (or higher)
Colour depth: True Color (16 bit) (Windows)/ thousands of colours (16 bit) (Macintosh)
Speakers or a headset
Flash Player 10.1 or above
Supported Internet Browsers
| Windows | Macintosh |
|
Internet Explorer 7 or higher Firefox 1.0 or higher |
Safari 1.3 or higher Firefox 1.0 or higher |
This course uses multimedia content. This requires:
-
Flash player version 9 or later.
Check which version Flash player you have: here
Download the latest version Flash player, free of charge: here -
Adobe Reader version 7 or later.
Download the latest version Adobe Reader, free of charge: here/
Do I need to enable cookies?
Yes, you need to enable cookies.
Cookies are temporary Internet files that are stored by your web browser to identify you to this web site. We use cookies to store your log-in information and let your browser know that you have been here before. If you have all cookies blocked you will need to allow them for this site. If you are not sure how to enable cookies, please check the following links for additional information:
Can I stop the course and come back at any time?
Yes you can. Because we use cookies and log-in information, you can stop the course and come back at any time. The course will even start where you left off last time!
How can I enter in the draw?
You can enter the draw, once you have completed the course, in the Course Details page. There are two ways to get there:
- Click the Course Details link on the homepage (under the launch button)
- While in the course, click the I'm Finished button.
When you are on the Course Details page, click on the 'Click here to enter the prize draw' link.
A message will appear on the top of the screen when you have been entered in the draw.
Can I enter in multiple draws?
No, the system prohibits you from entering in multiple draws.
Will my personal information be saved anywhere?
The information collected when you log-in will only be used to provide a personalized user experience and to enter you in the incentive draw when you complete the tool. The information will not be shared with anyone outside of your organization and you will not receive additional emails unless you specifically request them later.
The personalized user experience consists of progress tracking (clip completion status) and of the system returning you to where you were last in the course.
How do I enrol or un-enrol?
You can enrol or un-enrol in a course by clicking the Manage Enrollments link. Select the courses in which you want to enrol and deselect any courses to which you want to un-enrol. Click the Submit button to save the changes and return to the homepage.
How do I launch a course?
To launch a course, you first have to enrol in a course. Once you are enrolled you can click the Launch button to launch the course.
Where can I find the pledge?
The pledge can be accessed via the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page and take the pledge.
Why would I sign-up for follow-up e-mails?
Follow-up e-mails will be sent to you on a quarterly basis. These e-mails will remind you of certain actions you can take to continue to save energy, after you have finished the course. You do not have to sign-up for these e-mails; sign-up if you want to be reminded of small actions you can take to reduce your energy use.
Your contact information will not be shared with third parties and you can unsubscribe at any moment.
Where can I sign-up for follow-up e-mails?
You can sign-up for follow-up e-mails by going to the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page and sign-up for the follow-up e-mails.
Where can I view my clip completion status?
You can view your clip completion status in the course itself, by checking the progress icons.
Progress Icons
| Blue diamonds | Not visited yet |
| Yellow circles | Visited, but not completed |
| Green checkmarks | Completed |
You can get a detailed overview of your completion status on the Course Details page. On the homepage, click the Course Details link. Once you have finished the course, click the I'm Finished button to go to the Course Details page.
Why is my clip completion status wrong?
There are several reasons why your clip status can be wrong:
- The status is updated when you navigate away from a clip/section, so won't be visible straight away.
- You only get a Completed status by watching a clip all the way to the end. You have to wait until you see the Next button flash red before a clip is considered complete.